Support

How to take support

We’ll be happy to talk to you, don’t hesitate to mail us if there is any problem with our products or you just want to chat. You may reach us at sudhirchechani@gmail.com.

Support requests are being processed on business days Monday to Friday 10:30 to 18:00 (GMT +5:30) up to 2 business days.

How to take quick support

  • Drop a mail with all details: purchase code, admin details, site URL, and server access (cPanel/Plesk/FTP).
  • Debug Mode: Always set debug to true in your .env file and attach a screenshot of the error.
  • Do not send multiple emails or comments, as this causes further delays.
  • Backups: Before providing access, always take a full backup of files and database. We are not responsible for data loss or crashes.
  • Security: Always change your credentials (password and username) once support is completed.

Item support Policy

Support via emails is available on business days (Monday to Friday) from 10:30 to 18:00 (IST +5:30).

  • Active Subscription: Your support subscription must be active. If expired, please renew before contacting us.
  • Paid Services: Installation, Updating, Customization, and deployment services are NOT free.
  • Customization Rule: If you or a third-party developer makes any code or database customizations, our support becomes void.
  • Non-Support Channels: Team-viewer, AnyDesk, Skype, Phone Calls, Signal, and WhatsApp supports are NOT available. If required, these are paid services.

What's Included:

  • Answering technical questions about item features.
  • Assistance with reported bugs and issues.
  • Help with included 3rd party assets.

What's NOT Included:

  • Customization and Installation services.
  • Server-related issues (e.g., 404, 419, 403, Internal Server Errors).
  • Issues arising from database row/column deletions.

Support Timings

Note: Saturday and Sunday are non-working days.

  • Monday - Friday: 10:30 to 18:00 (GMT +5:30)
  • Saturday - Sunday: Closed

Bugs

If you find a bug, please mail us with screenshots and videos. If the issue is not reproducible on our live demo, it is likely not a bug.

  • Critical Bugs: Addressed at no extra charge, even if support is expired.
  • Non-Critical Bugs: May require a fee to fix if support is expired. We offer a bug-fixing service at a reasonable rate.